pets
Frequently Asked Questions
Got questions? We've got honest answers.
search
local_shipping
Orders & Shipping
We ship from warehouses in the United States and China, depending on which warehouse has your product available. This helps us offer more products at better prices.
After your order is processed (1–3 business days), delivery takes:
- US Warehouse: 5–7 business days
- China Warehouse: 7–10 business days
Once your order ships, you'll receive a tracking number by email. Please allow 2–3 days after shipping for the tracking to update in the system.
support_agent
Still have a question?
Don't hesitate to reach out — we're a small team that genuinely cares about you and your pet.
mail support@pawsvix.com