Return & Refund Policy
Transparent, fair, and focused on your satisfaction.
"Your satisfaction is our priority — and we believe in being 100% honest with you. We are a curated pet accessories store. We don't manufacture our products — we source them from trusted global suppliers and ship from warehouses in the US and China. This means our return process may take a little longer than local stores, but we promise to handle every case fairly and transparently."
When You Can Return
We gladly accept returns or provide refunds in the following situations:
- task_alt Item arrived visibly damaged.
- task_alt You received the wrong product or size.
- task_alt The item is defective or malfunctioning out of the box.
- task_alt The package was lost in transit and never delivered.
We Cannot Accept Returns If
To maintain fairness and hygiene standards, returns are not accepted when:
- close The item has been used or damaged by the customer or their pet.
- close More than 7 days have passed since delivery.
- close The item is returned without prior contact and authorization.
- close It's a simple change of mind or you ordered the wrong size (please check our sizing charts carefully).
How to Request a Return
Follow these simple steps to initiate a claim:
- Contact our support email within 7 days of delivery.
- Include your Order Number in the subject line.
- Attach clear photos or a short video showing the issue.
- Allow 1-2 business days for our team to review and respond with next steps.
Delivery Reminder
Please remember that our standard shipping takes 7-10 business days as we ship from international and domestic warehouses. We kindly ask for your patience during transit.
Our Promise to You
While our supply chain spans the globe, our commitment to you is local. We stand behind every item we curate. Building a relationship of trust with international shipping can be challenging, but we are dedicated to making it right if things don't go as planned.