Shipping & Delivery
We believe in full transparency — here's exactly what to expect when you order from Pawsvix.
Where We Ship From
We source and ship our products from trusted warehouses in the United States and China, depending on product availability. This allows us to offer you a wide range of quality pet accessories at competitive prices.
Processing Time
Once your order is placed, we process it within 1 to 3 business days before it's handed to the shipping carrier. (Processing does not include weekends or public holidays)
Delivery Timeframe
| Shipping Origin | Estimated Delivery |
|---|---|
| US Warehouse | 5 – 7 Business Days |
| China Warehouse | 7 – 10 Business Days |
These are estimates. Delays may occasionally occur due to customs clearance or high shipping demand. We appreciate your patience.
Order Tracking
Once your order is shipped, you will receive a tracking number by email. You can use it to follow your package's journey. Please allow 2–3 days after shipping for tracking information to update.
International Customs
Some orders may be subject to customs fees or import duties depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product prices. We recommend checking your local customs policy before ordering.
Didn't Receive Your Order?
If your order hasn't arrived within the estimated timeframe:
- Check your tracking number for updates
- Wait 2–3 extra business days
- Contact us at support@pawsvix.com
We will investigate and resolve it within 1–2 business days.
Our Commitment
"We're a new store and we're building trust one order at a time. We will always be honest about shipping times and do our best to get your pet's products to you as fast as possible."